![]() ![]() In here you can track your delivery, get an update on the status of your cashback claim and also find answers to some of our most frequently asked questions. You can find a lot of answers in your login area. If you have any queries after you receive your order such as details about your cashback, exchanges or returns then we have the below options to help you: My Account Updating your address is simple, just log in to your account and edit your details here. If you've had your handset less than 30 days, please contact our dedicated customer services team by logging in to your My Account area here. ![]() To get your handset fixed, you just need to pop in to your local Currys store and they will be happy to help. If you've had your handset for longer than 30 days, you are covered by the 1 year manufacturers warranty. My handset has developed a fault - What do i do? Where is my parcel?įor the most up to date information on the whereabouts of your parcel click here and enter your tracking reference number. How do I claim my cashback?Īll the information you need can be found here. We will update you by email regarding the progress of your order, or you can go to your My Account area to check the progress here. Your product and all the accessories that came with it.The transaction number (you'll find this on the upper right-hand corner of your invoice).Your full name and address including postcode.Please make sure you include the following in your return: You won't be able to access it after you have returned your product. Keep up-to-date with handy confirmation emails, one when it's on its way to us, and another to confirm it's reached us.īefore returning please make sure you remove any personal data that is stored on your device (including saved phone numbers). To find out if you're eligible for a return, give us a call on 01. For full details on Refunds, Exchanges and Fixes please read our Returns Policy. Whether you've changed your mind or want to exchange for a different handset you will need to contact our returns team by logging in to your My Account area here, who will resolve the issue as quickly as possible.
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